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FAQ

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 2 - 6 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?

We ship orders within 3 working days. Once the order is shipped, you will receive a tracking number and updates about your shipment’s journey. It usually takes 2 to 3 working weeks for it to be delivered.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here

CAN I CANCEL MY ORDER?

To cancel or change your order, please email us immediately on support@cushymart.com (not more than 24 hours). In case your order is already forwarded to the courier, we can't change it nor cancel it, so it is important to contact us asap.

I HAVE ENTERED AN INCORRECT ADDRESS!

If you wish to change your shipping address, please contact us asap so we can check your order's status in our database. Please note that we can’t change your shipping address once your order is already shipped out.

MY ITEM ARRIVED DAMAGED

Before we forward your order to the courier, we always ensure the quality of each product. However, there are many factors that might have resulted in your products to be damaged in the transit. Due to this, please contact us immediately on support@cushymart.com, and kindly give us a brief description together with the damaged product photos. We'll solve it with you.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)